Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of AfroRow (the “Platform”), an online marketplace that lets event organizers (“sellers” or “organizers”) list events and lets attendees (“buyers”) discover, buy, reserve, transfer, and resell tickets. By creating an account, checking out as a guest, buying or reserving a ticket, listing an event, or otherwise using the Platform, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Platform.

• You must be at least 18 years old and able to enter a binding contract. A person under 18 may attend an event only on a ticket bought by a parent or guardian and only where the event allows it.
• Accounts are created through our sign-in provider. You are responsible for the accuracy of your details, for keeping your sign-in secure, and for all activity on your account. Tell us promptly about any unauthorized use.
• You can buy or reserve tickets as a guest with your name and email. Your checkout and ticket links identify you, so treat them as private. If you later sign in with a verified account using the same email, your guest tickets move to that account.
• Accounts have roles: buyer, seller, door staff (“agent”), and admin. Seller, agent and admin access is granted by AfroRow and can be withdrawn.

AfroRow provides the marketplace, ticketing, entry scanning, and payment collection. Events are created and run by independent organizers. Unless we expressly say otherwise, AfroRow is not the organizer of any event and is not responsible for it taking place as advertised, for the venue, or for what happens there. The contract to attend an event is between you and its organizer. We collect payment on the organizer’s behalf and pay it out to them under section 10.

• Prices are in Kenyan Shillings (KES) and are set by the organizer. The price shown at checkout is the price you pay; AfroRow does not add a booking fee on top. Any charge Safaricom makes for using M-Pesa is between you and Safaricom.
• Paid tickets are bought with M-Pesa. When you check out, we send a payment prompt to the phone number you give us. Your order is complete only once Safaricom confirms the payment to us.
• Choosing tickets places a hold on them for 30 minutes. If you don’t pay within that time, the hold lapses and the tickets are offered to the next person. A payment that arrives after the hold lapsed is refunded rather than honored.
• When demand is high you may join a queue. When your turn comes we hold your tickets for 30 minutes and email you a link to finish paying. A place in the queue is not a ticket.
• Some ticket types are only on sale for a limited window set by the organizer, and some are group tickets (for example “Table of 6”), where one purchase gives you several seats.
• Purchase limits apply. You may hold up to 10 individual tickets and up to 5 group tickets for any one event. Limits are counted across your account and email address, including repeat purchases. You can’t buy tickets to your own event.
• Your tickets are emailed to you and are available on the Platform. Each ticket has a unique QR code used for entry.

• For free events you reserve tickets with a short form instead of paying. Reservations are subject to availability, the purchase limits above, and any conditions or disclaimer set by the organizer.
• Organizers may issue complimentary tickets. These work at the door like any other ticket but have no cash value and can’t be resold or refunded.

Where the organizer allows it, you can upgrade a ticket you bought to a higher-priced ticket type that is on sale, by paying the difference in price. Complimentary tickets, group seats, and tickets that were transferred or resold can’t be upgraded, and you can’t upgrade into a group ticket type. While an upgrade payment is in progress your ticket is temporarily locked. When the upgrade completes your ticket gets a new QR code and the old one stops working. If the upgrade can’t be completed, your ticket stays as it was and the payment is refunded.

• You can transfer a valid ticket to another person by entering their email. We email them a claim link, and you must give them a 6-digit access code yourself. To claim it, they must sign in with that email and enter the code.
• The ticket can’t be used while the transfer is pending. A transfer expires after 72 hours or when the event starts, whichever is sooner, and too many wrong codes cancel it. If it expires or you cancel it, the ticket returns to you.
• Once accepted, the ticket belongs to the recipient, it gets a new QR code, and your copy stops working. Transfers can’t be undone by AfroRow and no money changes hands through the Platform.

• You may resell a paid ticket only through AfroRow’s resell marketplace. Reselling or advertising tickets for sale elsewhere, for commercial gain, is not permitted and may result in the ticket being cancelled without refund.
• You can’t list a ticket above what you paid for it, unless that ticket type is sold out, in which case you can list it at up to 20% more. Free tickets, complimentary tickets, group seats, tickets that have been transferred, and tickets that have already been resold once can’t be listed.
• A listed ticket is locked and can’t be used for entry until the listing is cancelled. When it sells, the buyer gets the ticket with a new QR code and your copy stops working.
• You must give an M-Pesa number to be paid on. Your earnings, less AfroRow’s fee, are held until the event ends and then paid out, less M-Pesa transaction charges. If the event is cancelled first, the buyer is refunded and you are not paid.

• Entry requires a valid ticket shown by its QR code, which is checked in once. A ticket that is used, cancelled, refunded, locked for a pending transfer, resell listing or upgrade, or for a cancelled or ended event, will not be accepted.
• Keep your ticket and QR code private. Anyone who shows it first may be let in instead of you, and we are not responsible if that happens because you shared it.
• Tickets are checked in by the organizer, AfroRow, or door staff AfroRow assigns to the event. Entry is also subject to the venue’s rules and the organizer’s conditions, including age limits, security checks, and any disclaimer shown on the event page. The organizer or venue may refuse entry or remove you for breaking them.

• Approval. To list events you must apply and be approved. Your application includes identity details (full name, national ID or passport number, phone number, physical address and, optionally, a business name) so we can verify you. We may refuse or revoke seller access.
• Event review. Events are reviewed before they are published, and we may reject, unpublish, or remove an event that breaks these Terms or the law.
• Your responsibilities. You are responsible for accurate event details and images, for holding the event as described, for any permits, licences, and taxes, for safety and conduct at your event, and for admitting holders of valid tickets. You confirm you have the right to use any content you upload.
• Prices. Once an event is saved, the price of an existing ticket type can’t be changed, so buyers are never charged differently from what was advertised.
• Fees. AfroRow keeps a commission of 5% of each paid sale, resold ticket, and upgrade. The rest is credited to the seller. We may change our fees with notice; a change does not affect sales already made.
• Settlement and payouts. Proceeds are held in your pending balance until the event has happened, plus 7 days for sellers in their first 30 days after approval, and then become available. You request a payout to an M-Pesa number; requests are reviewed and paid by AfroRow. One request can be open at a time. Payouts are subject to M-Pesa transaction charges, which are deducted from the amount sent. Payouts may be held, reversed, or reduced to cover refunds, fraud, or chargebacks.
• Cancelling an event. You can cancel your own event only before any paid ticket is sold. After that you must submit a cancellation request with a reason, which AfroRow approves or rejects. When an event is cancelled every paid ticket is refunded and your earnings from it are reversed, as set out in the Refund Policy. Only AfroRow can delete an event, and not once tickets have been sold.
• Attendee data. You receive attendee details only to run your event and must handle them in line with the Data Protection Act, 2019. You may not use them for unrelated marketing without the attendee’s consent, or sell or share them.
• Door staff. Door staff AfroRow assigns to your event can check in that event’s tickets only. You remain responsible for the conduct of anyone you ask to work your event.

Tickets are final sales except where the event is cancelled or we could not deliver what you paid for. Refunds are subject to M-Pesa transaction charges, which are deducted from the amount refunded. The exception is when we charged you but couldn’t give you what you paid for, such as a ticket or an upgrade: that’s on us, and you get the full amount back. Full details are in our Refund Policy.

You agree not to:

• Resell tickets off-platform for commercial gain, buy tickets for resell using multiple accounts, emails, or automated tools, or otherwise get around purchase limits or queues.
• Copy, forge, or alter tickets or QR codes, use someone else’s ticket or transfer link without permission, or interfere with entry scanning.
• List fake, misleading, or unlawful events, or upload content that is unlawful, infringing, hateful, or harmful.
• Use the Platform for fraud or money laundering, or make payments with an M-Pesa account you aren’t authorized to use.
• Probe, overload, scrape, or try to gain unauthorized access to the Platform or other users’ accounts.

We may cancel tickets, listings, or events, withhold payouts, and suspend or close accounts involved in any of the above, and may report it to the authorities.

The Platform, including its software, design, and branding, belongs to AfroRow or its licensors. Organizers keep ownership of their event content but give AfroRow a non-exclusive, royalty-free licence to display, reproduce, and promote it on and in connection with the Platform while the event is listed. You may not copy or exploit any part of the Platform except as these Terms allow.

We try to keep the Platform running, but it may be unavailable at times, and it depends on services we don’t control, including M-Pesa. We are not responsible for delays or failures caused by those services. Where a payment is taken during an outage and no ticket is issued, it is refunded under the Refund Policy.

The Platform is provided “as is” and “as available”. To the fullest extent the law allows, AfroRow is not liable for the acts or omissions of organizers, venues, buyers, or resellers; for events that are cancelled, changed, or don’t meet expectations; for injury, loss, or damage at an event; or for indirect or consequential loss. Where our liability can’t be excluded, it is limited to the amount you paid through the Platform for the ticket or transaction giving rise to the claim. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2012 that can’t lawfully be limited.

Organizers agree to compensate AfroRow for claims, losses, and costs arising from their events, their event content, or their breach of these Terms or the law, including claims by attendees.

You may stop using the Platform at any time. We may suspend or close an account, or remove content, if you break these Terms or if needed to protect users or comply with the law. Tickets you already hold for events that go ahead remain valid unless they were obtained through conduct prohibited by these Terms.

These Terms are governed by the laws of Kenya. Please contact us first so we can try to resolve any problem. Disputes that can’t be resolved that way are subject to the exclusive jurisdiction of the courts of Kenya.

We may update these Terms. Changes take effect when posted and the “Last updated” date above will change. We will tell sellers about material changes to fees or payouts in advance. If you keep using the Platform after a change, you accept the updated Terms.

Questions about these Terms? Contact us at contact@afrorow.com.